Shipping policy

SHIPPING POLICY

Effective Date: July 26, 2026

This Shipping Policy applies to orders placed through jewelryandwatchzo.com.

1. SHIPPING DESTINATIONS

Jewelry and Watch ZO currently ships only to addresses located within the United States.

We do not currently offer international shipping.

Delivery availability may depend on the address, carrier coverage, product availability, and checkout options.

2. SHIPPING COSTS

Shipping charges are calculated and displayed at checkout before payment is completed.

The applicable shipping cost may vary depending on:

• Delivery address.
• Product quantity and weight.
• Available shipping service.
• Order value.
• Fulfillment location.

3. ESTIMATED DELIVERY

The estimated delivery time is generally 1 to 3 business days.

This timeframe is an estimate and may begin after the order has been confirmed and accepted for fulfillment.

Business days generally exclude weekends and federal holidays.

Delivery estimates are not guaranteed and may be affected by order verification, inventory availability, carrier operations, weather conditions, holidays, address issues, high-volume periods, or events outside our reasonable control.

4. AMAZON DELIVERY AND FULFILLMENT

Orders may be fulfilled or delivered through Amazon logistics or another available delivery service.

The specific carrier, tracking method, or delivery service may vary based on the destination and fulfillment availability.

References to Amazon delivery do not guarantee that every order will be transported by the same carrier or service.

5. ORDER PROCESSING

Orders are subject to:

• Payment authorization.
• Address verification.
• Product availability.
• Fraud-prevention review.
• Fulfillment acceptance.

ZYO LLC reserves the right to contact the customer for additional information before shipping an order.

6. ORDER TRACKING

When tracking information is available, it will be sent to the email address provided at checkout.

Tracking information may take time to update after the shipping label has been created.

Customers are responsible for providing a complete and accurate email address and delivery address.

7. SHIPPING DELAYS

Delivery dates are estimates and may be affected by circumstances outside our reasonable control.

If we become aware that an order cannot be shipped within the stated or expected timeframe, we may:

• Notify the customer of the delay.
• Provide an updated estimated shipment date.
• Request consent to continue with the delayed order.
• Cancel and refund the unshipped order when required by applicable law.

8. INCORRECT OR INCOMPLETE ADDRESSES

Customers must verify their shipping information before completing the purchase.

ZYO LLC is not responsible for delays, failed deliveries, or additional charges caused by:

• Incorrect addresses.
• Missing apartment or unit numbers.
• Invalid ZIP Codes.
• Incorrect recipient names.
• Incomplete delivery instructions.

If an order is returned because of an address provided incorrectly by the customer, additional shipping costs may apply before the order is sent again.

9. DELIVERY CONFIRMATION

An order is considered delivered when the carrier records it as delivered to the shipping address provided at checkout.

Customers should ensure that their delivery location is secure and accessible.

10. LOST, MISSING, OR STOLEN PACKAGES

If tracking shows that an order has not been delivered within a reasonable period, contact jewelrywatchzo@gmail.com.

If tracking shows “delivered” but the package cannot be located, the customer should:

• Check the delivery area.
• Check with household members, reception personnel, neighbors, or building management.
• Review the tracking details.
• Contact the delivery carrier when appropriate.
• Contact us with the order number and relevant information.

ZYO LLC will reasonably assist with available carrier inquiries. However, we are not responsible for theft occurring after confirmed delivery, except where required by applicable law.

11. DAMAGED PACKAGES

If a package or product arrives damaged, contact us as soon as reasonably possible and include:

• Order number.
• Photographs of the packaging.
• Photographs or videos of the product.
• Photograph of the shipping label.
• Description of the damage.

The customer must retain the packaging until the claim has been reviewed.

12. CONTACT

Shipping questions:

Email: jewelrywatchzo@gmail.com

ZYO LLC
Jewelry and Watch ZO