Refund policy

RETURN, EXCHANGE, AND REFUND POLICY

Effective Date: July 26, 2026

This Return, Exchange, and Refund Policy applies to purchases made through Jewelry and Watch ZO, operated by ZYO LLC, at jewelryandwatchzo.com.

1. ALL SALES ARE FINAL

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, personal preference, or products that are no longer wanted.

All sales are considered final once the order has been processed, except when:

• The product has a verified manufacturing defect.
• The customer received an incorrect product.
• The product arrived damaged.
• The product qualifies under our Lifetime Color Warranty.
• A return, replacement, or refund is required by applicable law.

Customers are responsible for reviewing the product description, measurements, width, length, color, materials, clasp type, and other specifications before completing their purchase.

2. ORDER CANCELLATIONS

Orders begin processing shortly after they are placed.

If an order has already been shipped, it cannot be canceled.

3. MANUFACTURING DEFECTS

A manufacturing defect is a fault caused during the production or assembly of the jewelry.

Manufacturing defects may include:

• A clasp that does not function correctly upon delivery.
• A link or component that arrives detached.
• An incorrectly assembled product.
• A product that arrives materially different from the item ordered.

Normal wear, accidental damage, misuse, improper storage, scratches, dents, cuts, bending, deformation, chemical exposure, loss, theft, or damage caused after delivery are not considered manufacturing defects.

4. DAMAGED OR INCORRECT ORDERS

Customers must inspect their order promptly after delivery.

To report an item that arrived damaged or an incorrect product, contact us at jewelrywatchzo@gmail.com as soon as reasonably possible after delivery.

The claim must include:

• Full name.
• Order number.
• Email address used for the purchase.
• Clear photographs or videos of the product.
• Photographs of the packaging and shipping label, when applicable.
• A detailed description of the issue.

Do not send any product to either of our addresses without receiving written authorization and shipping instructions from ZYO LLC.

Unauthorized shipments may be refused or returned to the sender.

5. CLAIM REVIEW

Submitting a claim does not automatically guarantee approval.

ZYO LLC may request additional photographs, videos, documents, or return of the product for inspection.

The product must not have been altered, repaired, polished by an unauthorized party, intentionally damaged, or exposed to substances inconsistent with the product-care instructions.

After inspection, ZYO LLC will determine whether the claim qualifies for warranty service or another remedy.

6. AVAILABLE REMEDIES

For an approved manufacturing-defect, damaged-delivery, incorrect-item, or covered warranty claim, ZYO LLC may, at its discretion and subject to applicable law:

• Repair the product.
• Replace the affected product with the same model.
• Replace it with a comparable model if the original is unavailable.
• Issue another remedy required by applicable law.

A monetary refund may be issued when required by applicable law or when ZYO LLC determines that repair or replacement is not reasonably available.

7. NON-REFUNDABLE COSTS

Original shipping charges, expedited shipping charges, customs charges, and other delivery-related costs are non-refundable unless the problem resulted from an error by ZYO LLC or a refund is required by applicable law.

8. UNAUTHORIZED RETURNS

Products returned without prior written authorization will not be accepted.

Before shipping any product, the customer must contact jewelrywatchzo@gmail.com and receive claim approval and return instructions.

9. SHIPPING FOR APPROVED CLAIMS

Shipping instructions and responsibility for shipping costs will be communicated after the claim has been reviewed.

When ZYO LLC confirms that the product was incorrect, arrived damaged, or contains a covered manufacturing defect, we will provide the applicable resolution and shipping instructions.

10. CHARGEBACKS

Customers are encouraged to contact us before initiating a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

Nothing in this policy limits any rights that cannot legally be waived under applicable federal or state law.

11. CONTACT

For return, defect, warranty, or order-related questions, contact:

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LIFETIME COLOR WARRANTY

Effective Date: July 26, 2026

Jewelry and Watch ZO, operated by ZYO LLC, provides a Lifetime Color Warranty for eligible jewelry purchased directly through jewelryandwatchzo.com.

1. WARRANTY COVERAGE

This warranty covers permanent and abnormal loss of the original gold color caused by a verified defect in the color coating or manufacturing process.

The warranty applies only to the color of the eligible jewelry.

“Lifetime” refers to the usable lifetime of the original product under normal use and proper care. It does not mean that the product is indestructible or that all forms of wear and damage are covered.

2. WHAT IS NOT COVERED

The Lifetime Color Warranty does not cover:

• Scratches.
• Dents or impact damage.
• Cuts or broken components.
• Bending or deformation.
• Loss or theft.
• Damage caused by accidents.
• Damage caused by improper use.
• Normal wear and tear.
• Natural changes in shine or surface appearance.
• Dirt, residue, grease, creams, soap, or product buildup.
• Damage caused by abrasive cleaning.
• Damage caused by sanding, filing, scraping, or aggressive polishing.
• Exposure to acids or corrosive chemicals.
• Exposure to chlorine or chemicals in concentrations beyond normal recreational use.
• Damage caused by industrial chemicals, cleaning agents, bleach, or solvents.
• Damage caused by failure to follow the care instructions.
• Damage caused by modifications or unauthorized alterations.
• Damage caused by repairs, soldering, plating, polishing, or services performed by third parties.
• Loss of stones, clasps, links, pendants, or other components caused by impact, misuse, or normal wear.
• Manufacturing defects unrelated to color after they have resulted from customer use or accidental damage.

The warranty will not be denied solely because a third party examined the product. However, damage caused by unauthorized third-party repairs, alterations, polishing, soldering, or chemical treatments is not covered.

3. ELIGIBILITY

To qualify, the customer must:

• Be the original purchaser.
• Provide valid proof of purchase.
• Provide the original order number.
• Submit clear photographs or videos.
• Make the product available for inspection when requested.
• Have used and cared for the product reasonably.

This warranty is non-transferable unless required otherwise by applicable law.

4. WARRANTY CLAIM PROCEDURE

To submit a claim, email jewelrywatchzo@gmail.com with:

• Full name.
• Order number.
• Date of purchase.
• Description of the issue.
• Clear photographs and videos showing the entire product and affected area.
• Any other information reasonably requested by ZYO LLC.

Do not mail the product before receiving written authorization and shipping instructions.

5. INSPECTION AND REMEDY

ZYO LLC reserves the right to inspect the product and verify whether the condition is covered.

For an approved claim, ZYO LLC may:

• Restore or repair the color finish.
• Replace the product with the same model.
• Replace the product with a comparable model if the original is unavailable.
• Provide another remedy required by applicable law.

Replacement products may have minor differences due to manufacturing updates, material availability, or product improvements.

6. LIMITATIONS

This warranty applies only to the original covered product.

Any remedy will be limited to the affected product and will not include indirect, incidental, or consequential losses to the extent permitted by law.

Nothing in this warranty excludes or limits rights that cannot legally be waived under applicable federal or state law.

7. CONTACT

ZYO LLC
Jewelry and Watch ZO
Email: jewelrywatchzo@gmail.com